Customer Service
- Shipping & Delivery
- Privacy & Security
- Warranty, Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All articles ordered at our website will be sent to you by Secure and Insured post through TNT parcel service. All orders are sent within 24 hours (on working days) after payment approval. During the weekend it will be sent on the first working day. All watches on our website are in stock. Usually the delivery time within The Netherlands, Germany and Belgium is 2/3 days. Delivery in other European countries could take up to 3 or 4 days.
- Privacy & Security
- You can shop online at www.watchshop1.com on-line with confidence. We have partnered with Ogone, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.
The Ogone Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
- Warranty, Returns & Replacements
We are a qualified and registered business and offer you a 1 year warranty on all our clockworks. We do not have a warranty on glass or strap.
If you send a watch for repairment, include your address for return sending. You can send it by normal mail to:
- Watchshop1.
- Fregat 304.
- Diemen.
- Netherlands.
Your watch will be returned in 14 days.
- Do not forget to include your address.
- If you have opened the watch yourself, there is no warranty.
- Broken glasses due to your no sufficient packing is not our responsibility.
- The loss of your watch (es) during postage is not or responsibility. If you want to avoid losing your belongings, please select a more secure way to send the watch to us.
- Do not forget to stamp your package sufficiently, as we will not accept mail under reimbursement.
You have the right to cancel your order from the date you bought the product, up to 14 working days, starting from the day after you received the goods. We will return your money within 30 days after receipt of cancellation. Naturally you will need to pay the costs of returning the goods. Again, we will not accept mail under reimbursement.
To gain a refund you can e-mail or write to us:
- Email: sales@Watchshop1.com
- Name: Watchshop1.
- Streetname: Fregat 403.
- Zipcode: 1113EJ.
- City: Diemen.
- Country: Netherlands.
If the products you receive are incorrect of different from what you have ordered, you will have 14 days (after receiving the product) to reject the goods for a full refund. Of course the products need to be sent back to us in the same conditions we have sent them to you. Only in this situation we will compensate you for returning the goods. We will provide a refund as soon as possible and at the latest, within 30 days of the agreement of refunding.
- Ordering
- Any order placed by you in the manner described in this web site is an offer by you to purchase a particular product or service for the price (including delivery ) specified in this web site at the time you place your order. Watchshop1 reserves the right to accept or reject your offer for any reason, without any limitation. This for example includes the unavailability of any product, an error in the price, an error on the product description posted on this website or an error in your order.
We reserve the right to reject any order where the validity of the credit card or personal details are questionable.All goods are shipped from The Netherlands and deliveries within the EU region are not liable to any added taxes.
- Payment & Pricing
- We accept Visa, Master Card, Discover, and American Express. You can also pay via Pay Pal . There will be no Credit Card data stored on our website.
We pursue that all prices and descriptions on our website are accurate, however errors may occur. If we discover an error in the price or description of our goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or correct description. - Viewing Orders
- Only after signing up at our website you can view your order in your own account. There will be a history of your previous orders. At any stage of the process you will receive an email with the placement, the approval and sending of your order.
- Updating Account Information
- Please make sure, your account information is up to date. We are not responsible for wrongly send goods.
Thank you for reading our terms and conditions.